PROFILES

Case summaries of representative experience

Representative Experience

PROFILE

Process Innovation — Town of Innisfil

Process Innovation | Town of Innisfil

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Service Area: Process | Change
Sector: Municipal
Timeframe: 2006 to 2007
Affiliation: Stevenson Kellogg
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Developed and planned for implementation of "one-window" customer service, leveraging technology, processes and space planned to be available in the new Town Hall at the Town of Innisfil— and establishing initial process metrics.
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