PROFILES

Case summaries of representative experience

Representative Experience

PROFILE

Change Advisor — EDS Global Executive Leadership

Change Advisor | EDS Executive Leadership

Service Area: Change Sector: Business service
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Service Area: Change
Sector: Business service
Timeframe: 1996 to 1998
Affiliation: ATKearney
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Directed change management team and activities supporting EDS global executive leadership in the Future By Design initiative — broad-based business transformation of its $12B business services operations.
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Tags: Change advisor | Culture change | Facilitation | Knowledge transfer | Process innovation

PROFILE

Internet Peer Support Community — SPALS

Online Peer Support | SPALS

Service Area: Change Sector: Social service
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Service Area: Change
Sector: Social support
Timeframe: 1995 to 2017
Affiliation: pro bono
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Co-led the online peer support community SPALS.com (Subsequent Pregnancy After a Loss Support) from its inception, supporting thousands of bereaved families in a safe environment. Facilitated group discussion, enforced behavioural norms, and coordinated support group volunteers.
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Tags: Facilitation | Engagement | Coaching

PROFILE

Process Innovation and Culture Change — GE Work-Out!

Culture & Process Change | GE Work-Out!

Service Area: Change | Process Sector: Manufacturing
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Service Area: Change | Process
Sector: Manufacturing
Timeframe: 1989 to 1991
Affiliation: Peat Marwick Stevenson & Kellogg
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Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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Tags: Facilitation | Engagement | Knowledge transfer | Culture change | Process innovation