PROFILES

Case summaries of representative experience

Representative Experience

PROFILE

Process Innovation — Town of Innisfil

Process Innovation | Town of Innisfil

Service Area: Process | Change Sector: Municipal
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Service Area: Process | Change
Sector: Municipal
Timeframe: 2006 to 2007
Affiliation: Stevenson Kellogg
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Developed and planned for implementation of "one-window" customer service, leveraging technology, processes and space planned to be available in the new Town Hall at the Town of Innisfil— and establishing initial process metrics.
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Tags: Process innovation | Planning | Change advisor | Metrics | Knowledge transfer

PROFILE

Process Innovation — Republic of Korea Real Estate Registry

Process Innovation | South Korea Real Estate Registry

Service Area: Process Sector: National agency
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Service Area: Process
Sector: National agency
Timeframe: 1994
Affiliation: EDS Canada
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As the foundation for introducing information technology, led the re-engineering of land and building records records processes across the 193 registry offices of the Supreme Court of Korea Real Estate Registry, leading to considerable benefits.
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Tags: Technology | Process innovation | Knowledge transfer

PROFILE

Process Innovation — Teranet Land Information Services

Process Innovation | Teranet

Service Area: Process Sector: Provincial Agency
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Service Area: Process
Sector: Provincial agency
Timeframe: 1992 to 1993
Affiliation: Peat Marwick Stevenson & Kellogg
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Simplified the process for conversion and automation of Ontario property registration records for Teranet Land Information Services, helping Teranet to complete implementation within its projected eight year timeframe. Also established the feasibility of an image-based, paper record-independent approach to POLARIS implementation.
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Tags: Process innovation | Implementation | Technology | Knowledge transfer | Business case

PROFILE

Process Innovation and Culture Change — GE Work-Out!

Culture & Process Change | GE Work-Out!

Service Area: Change | Process Sector: Manufacturing
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Service Area: Change | Process
Sector: Manufacturing
Timeframe: 1989 to 1991
Affiliation: Peat Marwick Stevenson & Kellogg
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Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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Tags: Facilitation | Engagement | Knowledge transfer | Culture change | Process innovation

PROFILE

Process Innovation through Technology — the Compensation Worksheets™

the Compensation Worksheets™

Service Area: Process | Change Sector: Business service
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Service Area: Process | Change
Sector: Business service
Timeframe: 1984 to 1993
Affiliation: Thorne Stevenson & Kellogg (and successor firms)
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Conceived, designed, packaged, produced, maintained and supported the Compensation Worksheets™, an early business app supporting job evaluation and compensation administration.
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Tags: Process innovation | Knowledge transfer | Implementation | Development | Business requirements