PROJECTS

Filtered listing of key project experience

Scope Tags

Scope Tags

Sectors

Sectors

Experience Listing

Selection: Scope — Facilitation

PROFILE

Change Advisor — EDS global executive leadership

Service Area: Change Sector: Business service Timeframe: 1996 to 1998 
Affiliation: ATKearney 
Directed change management team and activities supporting EDS global executive leadership in the Future By Design initiative — broad-based business transformation of its $12B business services operations.
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Scope Tags: Change advisor | Culture change | Facilitation | Knowledge transfer | Process innovation

PROFILE

Internet Peer Support Community — SPALS

Service Area: Change Sector: Social service Timeframe: 1995 to 2017 
Co-led the online peer support community SPALS.com (Subsequent Pregnancy After a Loss Support) from its inception, supporting thousands of bereaved parents world wide. Facilitated group discussion, enforced behavioural norms, and coordinated support group volunteers. Supported the group through its transition to a social media community.
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Scope Tags: Facilitation | Engagement | Coaching

SUMMARY

Strategic Targets Action Planning — Computer Equipment Manufacturer

Service Area: Change Sector: Manufacturing Timeframe: 1992 
Affiliation: Peat Marwick Stevenson & Kellogg 
Facilitated action planning workshops to meet service improvement targets of product teams within the supply and logistics organization of a computer equipment manufacturer. Reduced the annual planning cycle to under a week, while broadening engagement and increasing commitment to the plan.
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Scope Tags: Facilitation | Planning | Process innovation | Engagement

SUMMARY

Information Systems Planning Framework — Producer of Malted Barley

Service Area: Strategy Sector: Manufacturing Timeframe: 1992 
Affiliation: Peat Marwick Stevenson & Kellogg 
For a producer of malted barley, facilitated a workshop approach to develop an information systems planning framework — defining linkages between production information, materials management, procurement, quality control, contract management, finance and accounting, human resources information, and administrative support.
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Scope Tags: Technology | Planning | Facilitation

SUMMARY

Culture Change for Service Improvement — T Eaton Company

Service Area: Change | Process Sector: Retail Timeframe: 1990 to 1991 
Affiliation: Peat Marwick Stevenson & Kellogg with Gandz Associates 
Assisted a prominent Canadian retailer to pursue improved customer service, through facilitated Work-Out!-based workshops in its retail, sales support, and credit operations. Also assisted with training internal facilitators.
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Scope Tags: Facilitation | Knowledge transfer | Engagement | Culture change

PROFILE

Process Innovation and Culture Change — GE Work-Out!

Service Area: Change | Process Sector: Manufacturing Timeframe: 1989 to 1991 
Affiliation: Peat Marwick Stevenson & Kellogg with Gandz Associates 
Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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Scope Tags: Facilitation | Engagement | Knowledge transfer | Culture change | Process innovation

SUMMARY

Efficiency Improvement — Fraternal Benefits Life Insurer

Service Area: Process Sector: Financial service Timeframe: Late 1980s 
Affiliation: Stevenson Kellogg Ernst & Whinney 
Facilitated staff workshops to identify productivity improvement and cost savings opportunities in the head office operations of a major international fraternal benefits life insurance company, working with the computer operations department and in a major clerical administrative services department.
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Scope Tags: Facilitation | Cost reduction

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