PROJECTS

Filtered listing of key project experience

Scope Tags

Scope Tags

Sectors

Sectors

Experience Listing

Selection: Scope — Culture change

PROFILE

Change Optimization & Strategic Alignment — Workplace Safety North

Led change optimization for the amalgamated health and safety agency Workplace Safety North, aligning and advising leadership and developing a road map for achieving service excellence. Subsequently provided a Board governance update and facilitated Board strategic planning discussion.
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PROFILE

Change Advisor — MOHLTC Health Services Cluster

Change advisor to Health Services Cluster Transformation at the Ontario Ministry of Health and Long-Term Care (MOHLTC), building alignment of cluster leadership, coordinating communications and engagement, supporting eight project streams, and establishing metrics for the progress of change.
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PROFILE

Change Advisor — EDS global executive leadership

Directed change management team and activities supporting EDS global executive leadership in the Future By Design initiative — broad-based business transformation of its $12B business services operations.
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SUMMARY

Culture Change for Service Improvement — T Eaton Company

Assisted a prominent Canadian retailer to pursue improved customer service, through facilitated Work-Out!-based workshops in its retail, sales support, and credit operations. Also assisted with training internal facilitators.
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PROFILE

Process Innovation and Culture Change — GE Work-Out!

Facilitated at over 30 Work-Out! workshops with 8 major business units of GE Canada including sessions with suppliers and distributors, in a program designed to develop and initiate improvement work plans — and also trained internal facilitators.
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